Return and Refund Policy
Refund and Return Policy for LaptopKeyboard.com:
At LaptopKeyboard.com, we strive to provide our customers with high-quality products and excellent customer service. We understand that sometimes issues may arise with your purchases, and we want to ensure a hassle-free experience in case you need to request a refund or return. Please read the following policy carefully:
1. Refund Policy:
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1.1. Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item. We will arrange for a replacement or provide a full refund, including any shipping charges incurred.
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1.2. Non-Compatibility:
If you ordered a product that is not compatible with your laptop model, please notify us within 7 days of receiving the item. We will provide you with instructions on how to return the product, and upon receipt, we will issue a full refund excluding any shipping charges.
2. Return Policy:
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2.1. General Returns:
If you wish to return a product for reasons other than damage, defect, or non-compatibility, you must contact our customer support team within 7 days of receiving the item. The product must be unused, undamaged, and in its original packaging. You will be responsible for the return shipping costs.
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2.2. Refund Processing:
Once we receive and inspect the returned item, we will process the refund within 5 business days. The refund will be issued using the original payment method unless otherwise agreed upon.
3. Conditions for Refunds and Returns:
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3.1. Original Packaging:
All returned products must be in their original packaging with all accessories and documentation included.
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3.2. Inspection:
Refunds and returns are subject to inspection. We reserve the right to refuse refunds or returns if the product is damaged due to misuse, negligence, or mishandling by the customer.
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3.3. Return Shipping:
For general returns, the customer is responsible for the return shipping costs, unless the return is due to damage, defect, or non-compatibility, in which case we will provide a prepaid shipping label.
4. How to Request a Refund or Return:
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4.1. Contact our customer support team:
To initiate a refund or return, please contact our customer support team via email at [email protected] or through our contact form on the website.
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4.2. Provide relevant details:
Provide your order details, reason for the refund or return, and any relevant information or images related to the issue.
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4.3. Wait for further instructions:
Wait for our customer support team to provide you with further instructions and return shipping details, if applicable.